Messaging and Directory Services Subject Matter Expert (SME)

New Light Technologies Published: October 22, 2016
Job Type


Messaging and Directory Services Subject Matter Expert (SME) position requires in-depth knowledge of Microsoft-based infrastructure design and development, messaging and directory services best-practices and advanced knowledge of systems engineering, operations and management. The consultant should have architect level experience planning, documenting, installing, managing, monitoring, and troubleshooting high-availability Exchange Server 2003, 2007, 2010 and 2013 environments.  Active Directory for Windows Server 2003/2008/2012, a wide range of wireless messaging technologies and advanced knowledge of messaging security and hygiene.

Detailed responsibilities include

  • Responsible for the day-to-day operations of Messaging Systems. Hosted applications include but are not limited to, Microsoft Exchange servers, Windows 2012 / 2012R2 and 2008 R2 domain controllers, DNS servers, ADFS servers, and Azure AD Connect servers.
  • Lead messaging projects, software upgrades, architecture changes and implementation of new components within the environment.
  • Develop procedures for routine Exchange server maintenance tasks such as realigning Exchange database copies within DAGs, moving mailboxes, etc.
  • Troubleshoot Messaging Server issues, working in collaboration with other relevant IT areas and vendor support towards a quick and effective resolution.
  • Develop Office 365 migration strategy for on-prem Exchange servers to Exchange online.
  • Responsible for monitoring and resolving Service Desk escalated incident and problem tickets assigned to the Exchange team. All incidents should be worked to service level targets and resolutions documented in call detail.
  • Monitor performance levels and capacity of supported applications, and assist in proper capacity planning and management.
  • Engage with tools team to ensure proper monitoring of all supported Messaging Applications.
  • Engage in Messaging Engineering activities as required, such as developing build documents, testing configurations and patches, and planning deployments.
  • Support the AD consolidation project, which consists of migrating multiple child domains and disparate AD forests into the Enterprise Active Directory Forest.
  • Install, configure, and maintain Active Directory and third party migration products for the duration of the project.
  • Develop and enhance PowerShell scripts as needed.


Behavior Characteristics

Must possess good communications and writing skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented and performance-oriented.


Required/Desired Skills

  • Bachelor’s degree or higher in Computer Science, Engineering or a related field – required
  • Design & build of Exchange 2003/2007/2010/2013 – 10 years exp required
  • Office 365 – 4 years exp required
  • Office Federated Identity Management – 2 years exp required
  • Exchange 2013 Hybrid and Azure Active Directory – 2 years exp required
  • Design & build of Active Directory – 10 years exp required
  • Design & build of LDAP systems – 10 years exp required
  • Expert knowledge of Email HA technologies – 8 years exp required
  • Advanced Knowledge of Email Routing and Security – 10 years exp required
  • Experience in Large Enterprise Operations- 10 years exp required
  • PowerShell scripting – 5 years exp required
  • MDM knowledge (BES, AW, Good) – 5 years exp required
  • Advanced knowledge of SMTP – 10 years exp required
  • Email Hygiene Services / Platforms IronPort, EOP – 5 years exp required

Additional Information

If you’re looking to join a dynamic company that promotes a strong work/life balance and that leads the industry in providing cutting edge solutions for the government and private sector, you’ve found the place. At New Light Technologies, Inc. (NLT), our team members possess an entrepreneurial spirit, are creative problem solvers and are committed to working hard to exceed client expectations. NLT offers competitive salaries, excellent health benefits and a network of like-minded team members that drive innovation. NLT is an equal opportunity employer.

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