DC Office of the Chief Technology Officer

The IT ServUS program provides LAN/WAN and desktop support to Washington, DC, agencies such as DC Public Schools (DCPS), the Office of the Chief Technology Officer (OCTO), the District Department of Transportation (DDOT), the Department of Public Works (DPW), the Office of the Attorney General (OAG), Fire and Emergency Medical Services (FEMS), and the Department of Health (DOH). The Network/Desktop Support Team is responsible for operational tasks, customer service tickets, and special projects, all involving desktops throughout the city. NLT staffed the Network/Desktop Support Team and was responsible for configuration management, administration of city‐wide software updates via LAN desk software, and deployment and configuration of desktops, laptops, and printers. NLT also analyzed and resolved IT issues, performed asset management, and conducted backup, restoration, and recovery of servers. In short, NLT provided the DC Government with a full end‐to‐end help desk and computer management solution.